Tag: client service

She’ll Be Right Mate

“Make a customer, not a sale.” Katherine Barchetti The good old Aussie assumption ‘She’ll be right mate’ certainly doesn’t apply to client service. And if you think that your long term, loyal client will ‘be right’, you’re wrong! For example, a client of mine was sharing a story with me where they had a regular […]

Leadership – Retailers Sweat Due To Lack Of Leadership

A very prominent, high profile Business Leader who has a huge presence in the retail industry caused quite a ruckus recently in his quest to level the tax playing field between brick and mortar and on line retailing. I do agree with him that his message has been very poorly communicated, badly timed and this […]