“To make flexibility work, it is not only necessary to change our attitude about who is a good worker and who is not, but we have to train managers at all levels to recognize the difference between the number of hours worked and the quality of work produced.” Madeleine M Kunin Smart leaders will know […]
What has happened to customer service? Has the ability to be polite, considerate and interested in our client been absorbed by technology or busyness? Have we lost the ability to deliver on promises? Great client service now seems to be the exception to the rule rather than something that is consistently experienced. One of my […]
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