Same, Same and Certainly Not Different.
In today’s hyper-connected online world, we need to stand out. We need to attract attention, to be colourful and easily identifiable through masses of other information and noise out there. We can’t afford to fall into the world of ‘sameness’ that so many seem to. And there’s just so much sameness around right now. The […]
When No One is Talking the Hard Stuff.
Have you ever been part of a team where one or a couple of people weren’t pulling their weight? They were getting away with things they shouldn’t be and you were left feeling very frustrated about it. Did you wonder where the feedback was? It was probably a situation where everyone was thinking about giving […]
Not Everyone Wants to Be the Best.
“The best leaders are readers of people. They have the intuitive ability to understand others by discerning how they feel and recognising what they sense.” John Maxwell Ben has enormous potential to be someone outstanding in his industry. His work ethic, his commitment, his generosity and knowledge are incredible. His leaders have high expectations and […]
Don’t Do a Conflict Runner.
“The more we run from conflict, the more it masters us; the more we try to avoid it, the more it controls us; the less we fear conflict, the less it confuses us; the less we deny our differences, the less they divide us.” David Augsburger There’s one thing worse than having workplace conflict…that’s avoiding […]
What Doesn’t Get Done Gets Noticed!
What has happened to customer service? Has the ability to be polite, considerate and interested in our client been absorbed by technology or busyness? Have we lost the ability to deliver on promises? Great client service now seems to be the exception to the rule rather than something that is consistently experienced. One of my […]
The Business of Being Occupied.
Have our minds become so numbed by the distractions, tasks and challenges of our over stimulated and overwhelmed culture that the only way we can describe the work we are doing, our actions, our lives is busy? In one of my Busy? What are you busy doing? workshops last week I asked the team what […]
Five Tips for Having Meaningful Performance Conversations.
As the end of the year draws closer, so do the often-dreaded performance conversations. The long trek down to the Boss’s office to talk about you; what you have done, how you have performed, how you have added value, can be confronting and downright scary for some. There’s debate as to whether performance reviews should […]
What Do You Do When Your Boss is a Complete Douche Bag?
A friend of mine, Fiona, was telling a group of us the other day about her manager. She was expressing her frustration with his inability to make decisions, his poor communication style and his constant cancellation of meetings. The biggest frustration was his seeming inability to walk his talk. Instead of doing what he said […]
What’s Our Expectation of Service?
“It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. “ Henry Ford A mentor was sharing his frustration with me recently about the lack of client service delivered by some of his team members. Simple things like acknowledging emails and returning calls. […]
The Avoidance Game
“Our biggest problems arise from the avoidance of smaller ones.” ~ Jeremy Caulfield You know you have to do it. You know you need to do it. You know it can’t go on any longer but you just can’t do it. In fact, you can’t be bothered. The lazy employee, the employee who continually steps […]